Privacy Policy

Privacy Policy

Introduction

At https://mercedes-structural-adhesive.collision-talk.com (hereafter referred to as “Mercedes structural adhesive,” “we,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users accessing our website, utilizing our applications, or interacting with our services and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Using our applications and online services as an authorized user
  • Visiting our website and interacting with its content
  • Subscribing to receive newsletters, promotional emails, phone calls, or text messages (SMS) from us

Personal Data Collection

We collect various types of personal information for different purposes, including but not limited to:

Account Information:

  • User names and passwords
  • Contact details (email, phone number)
  • Address for shipping and billing

Payment Information:

  • Credit or debit card numbers
  • Expires dates and security codes
  • Billing addresses

Financial Information:

  • Transaction history
  • Purchase amounts and frequencies
  • Accounting records

Purchase Information:

  • Product/service preferences
  • Shopping cart data
  • Order history

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs or similar)
  • Device type and operating system
  • Location data from mobile devices

Location Data:

  • GPS coordinates
  • Physical addresses
  • Geotagged photos or videos

Feedback and Reviews:

  • Product/service feedback forms
  • Customer satisfaction surveys
  • Publicly posted reviews

Social Media Information:

  • User profiles and bios (if shared publicly)
  • Posts, comments, and interactions on our social media platforms

Product Information:

  • Product inquiries and support requests
  • Details of products viewed or added to a cart
  • Purchase recommendations based on browsing behavior

We collect this data through direct user input, automated systems like cookies, and third-party sources that provide us with aggregated or de-identified information.

Cookies

Mercedes structural adhesive uses cookies to enhance your online experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling login sessions and remembering user preferences.
  • Preference Cookies: Tailored settings and personalization across our services.
  • Analytics Cookies: Track aggregated user behavior to improve our platform’s performance and user experience.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for legal requirements and operational needs, including but not limited to:

  • Fulfilling purchase orders and providing customer support
  • Complying with tax regulations and financial reporting
  • Maintaining records for internal audits and security purposes
  • Resolving disputes and protecting our rights

Once the purpose for data collection is no longer necessary, we securely delete or anonymize the information.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption of data during transmission and storage
  • Secure third-party processors who adhere to strict privacy standards
  • Regular security audits and updates to protect against potential threats

Children’s Privacy

Mercedes structural adhesive does not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for a general audience, and we comply with all applicable laws regarding child data privacy.

Your Rights

Depending on your jurisdiction and local data protection laws, you have various rights concerning your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct or update any incomplete or inaccurate personal information.
  • Erasure (Right to be Forgotten): Ask us to delete your data where there is no valid reason for retaining it.
  • Restriction: Limit the use of your personal data in certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format and have it transferred to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your data rights does not adversely affect your relationship with us.

To exercise these rights or lodge complaints, please contact our privacy team at your earliest convenience.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any inquiries related to privacy, data requests, unsubscribe requests, or feedback, please contact us: